If your phone was lost or stolen, we ask that you immediately contact our support team. To ensure that your account remains secure. Once we know your phone is lost/stolen we lock your account.
Your PayK profile is protected by your PIN code, and no transactions can take place without it. Please keep your PIN private and do not write it down or save it as a note on your phone. Your security question will keep your PIN code safe so that it can’t be changed.
Once you are ready to use the app again, call our customer support team. Once your identity is confirmed, we can proceed.
If you have a new number:
- We can move your groups to a new account under that new number.
If you have the same number as before:
- We unblock your account so you can log in.
In any instance where you have lost access to your account, we recommend blocking the card used on that account for security.
If you require further assistance please contact PayK customer support.
Phone: 1800-729-528 Email: firstname.lastname@example.org Facebook: www.facebook.com/getpayk/